Shift Lead: Customer Experience & Store Ops

Walgreens; Grants (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member in Grants, NM to support store operations, cash handling, and customer service. This role involves opening/closing the store when management is unavailable and ensuring the floor and stock room are ready for the day.

Responsibilities include processing returns, refunds, and cash transactions while delivering a friendly customer experience and assisting shoppers with products and services.

Qualifications

• Minimum 1 year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including all required systems start-ups, and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English fluency

Customer service

Retail knowledge

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a team member in Grants, NM to support store operations, cash handling, and customer service. This role involves opening/closing the store when management is unavailable and ensuring the floor and stock room are ready for the day.

Responsibilities include processing returns, refunds, and cash transactions while delivering a friendly customer experience and assisting shoppers with products and services.