Shift Lead: Customer Experience & Store Operations

Walgreens; Rio Rancho (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Rio Rancho, NM is seeking a team member to open and close the store when management is absent, manage cash handling, and ensure the floor and stock room are ready for business. You will assist with deliveries and hold keys. The role includes processing returns and refunds and delivering a friendly customer experience.

The position requires leadership experience, English fluency, and adherence to store procedures. Pharmacy-related certifications may be required by state.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open/close the store in the absence of management and handle required cash tasks.
• Process returns, refunds, cash drops, and register changes as requested.
• Provide and model a distinctive customer experience for shoppers.
• Hold store keys to open/close as needed and assist with vendor deliveries.
• Record sales, verify prices, and handle price changes and voids.
• Maintain compliance with regulations and ensure clean, organized store condition.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Rio Rancho, NM is seeking a team member to open and close the store when management is absent, manage cash handling, and ensure the floor and stock room are ready for business. You will assist with deliveries and hold keys. The role includes processing returns and refunds and delivering a friendly customer experience.

The position requires leadership experience, English fluency, and adherence to store procedures. Pharmacy-related certifications may be required by state.