Shift Lead: Customer Experience & Store Ops

Walgreens; East Gate Estates (MN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store associate who can open and close the store in the absence of management, handle cash tasks, and ensure floors and stock rooms are ready for business. You will greet customers, assist with products and services, and model exceptional service to deliver a delightful shopping experience.

The role requires at least one year in a leadership or supervisory capacity and fluency in English. A valid PTCB certification or pharmacy license may be required by state law.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring departments are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience and helps customers with products and services.
• Engages customers by greeting them and offering assistance; resolves issues to ensure a positive experience.
• Maintains store inventory counts and assists with vendor deliveries and backroom operations.
• Assists with displays, pricing, signage, and basic department upkeep; supports housekeeping and maintenance as needed.

Skills

Customer service

Leadership

English fluency

Education

PTCB certification or pharmacy license as required by state

Job description

Walgreens Co. is seeking a store associate who can open and close the store in the absence of management, handle cash tasks, and ensure floors and stock rooms are ready for business. You will greet customers, assist with products and services, and model exceptional service to deliver a delightful shopping experience.

The role requires at least one year in a leadership or supervisory capacity and fluency in English. A valid PTCB certification or pharmacy license may be required by state law.