Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Grayslake (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a Store Associate with leadership readiness to support daily operations and customer service excellence. The role centers on opening/closing duties, cash handling, returns, refunds, and maintaining store cleanliness and inventory accuracy.

You will engage customers, assist with products and services, and model service best practices to ensure a distinctive Walgreens experience. English fluency and PTCB/pharmacy license requirements may apply depending on state.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.
• Keeps store keys and coordinates with management on backroom and vendor deliveries as needed.

Skills

Leadership

Retail key holder

Customer service

Tools

POS systems

Job description

Walgreens Co. is seeking a Store Associate with leadership readiness to support daily operations and customer service excellence. The role centers on opening/closing duties, cash handling, returns, refunds, and maintaining store cleanliness and inventory accuracy.

You will engage customers, assist with products and services, and model service best practices to ensure a distinctive Walgreens experience. English fluency and PTCB/pharmacy license requirements may apply depending on state.