Shift Lead - Customer Experience & Store Ops

Walgreens; Clive (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Walgreens Employee Discount

Job summary

Walgreens is seeking a store team member in Clive, IA, to support opening/closing duties and daily operations in the absence of store management. You will handle cash, assist customers, and help ensure a smooth store flow.

The role emphasizes delivering a friendly, proactive customer experience, with responsibilities spanning stock, pricing, and basic store maintenance. English fluency is required; PTCB certification or pharmacy license is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management; handles required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Serves as a liaison between management and team when store management is not present; communicates tasks and reports disciplinary issues.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or Pharmacy license

Job description

Walgreens is seeking a store team member in Clive, IA, to support opening/closing duties and daily operations in the absence of store management. You will handle cash, assist customers, and help ensure a smooth store flow.

The role emphasizes delivering a friendly, proactive customer experience, with responsibilities spanning stock, pricing, and basic store maintenance. English fluency is required; PTCB certification or pharmacy license is preferred.