Shift Lead — Customer Experience & Store Ops

Walgreens Co.; Castle Pines (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash and transactions, and deliver a high-quality customer experience in a fast-paced retail environment.

Responsibilities include assisting with inventory, pricing, and displays, ensuring compliance with store policies, and supporting pharmacy-related activities as needed. This role emphasizes guest service, teamwork, and maintaining a welcoming store atmosphere.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management; conduct required system start-ups and cash handling.
• Process product returns, refunds, and cash drops; provide change to registers.
• Engage customers to deliver a distinctive Walgreens experience and resolve issues.
• Maintain inventory accuracy and assist with backroom and floor stock organization.
• Monitor pricing and signage to support compliant in-store pricing.

Skills

Leadership experience

Key holder

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Inventory systems

Job description

Walgreens Co. is seeking a team member to open and close the store in the absence of management, handle cash and transactions, and deliver a high-quality customer experience in a fast-paced retail environment.

Responsibilities include assisting with inventory, pricing, and displays, ensuring compliance with store policies, and supporting pharmacy-related activities as needed. This role emphasizes guest service, teamwork, and maintaining a welcoming store atmosphere.