Shift Lead - Customer Experience & Store Ops

Walgreens; Carmel (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Carmel, IN seeks a store team member responsible for opening and closing procedures, cash handling, and delivering an exceptional customer experience. You will assist with inventory, pricing, and displays while supporting vendor deliveries and backroom operations.

This role requires leadership experience, English fluency, and a PTCB certification or pharmacy license as applicable. Growth opportunities include training and development within a dynamic retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including startup tasks and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers, offers assistance with products and services, and resolves questions to ensure satisfaction.
• Coaches team members on store operations and vendor deliveries, including backdoor access for deliveries.
• Maintains inventory accuracy, pricing, and signage, and supports stock rotation and displays.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Carmel, IN seeks a store team member responsible for opening and closing procedures, cash handling, and delivering an exceptional customer experience. You will assist with inventory, pricing, and displays while supporting vendor deliveries and backroom operations.

This role requires leadership experience, English fluency, and a PTCB certification or pharmacy license as applicable. Growth opportunities include training and development within a dynamic retail environment.