Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Belleville (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. in Belleville, NJ seeks a trusted team member to join our store operations. This role opens and closes the store when management is absent, handles cash, and ensures floor and stock room readiness for the business day.

You will assist with vendor deliveries, product returns, refunds, and price changes while delivering a distinctive customer experience. Strong leadership and English fluency are essential to help the team succeed and maintain compliant store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room readiness for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive experience.

Skills

Leadership

Retail Key Holder

Customer service

Job description

Walgreens Co. in Belleville, NJ seeks a trusted team member to join our store operations. This role opens and closes the store when management is absent, handles cash, and ensures floor and stock room readiness for the business day.

You will assist with vendor deliveries, product returns, refunds, and price changes while delivering a distinctive customer experience. Strong leadership and English fluency are essential to help the team succeed and maintain compliant store operations.