Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Matawan (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is hiring for a role requiring leadership experience and strong customer service skills in a retail setting within New Jersey.

You will open/close the store in the absence of management, handle cash and refunds, and greet customers to provide assistance with products and services. Responsibilities include coaching team members, ensuring inventory accuracy, maintaining pricing signage, and supporting store maintenance and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Engages customers by greeting them and assisting with products and services to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive customer experience.
• Maintains accurate inventory counts and ensures pricing signage and local regulations are followed.
• Handles bag checks for team members and supports maintenance of store appearance and systems.

Skills

Leadership

Retail key holder

Customer service

English fluency

Store operations

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is hiring for a role requiring leadership experience and strong customer service skills in a retail setting within New Jersey.

You will open/close the store in the absence of management, handle cash and refunds, and greet customers to provide assistance with products and services. Responsibilities include coaching team members, ensuring inventory accuracy, maintaining pricing signage, and supporting store maintenance and displays.