Shift Lead: Customer Experience & Store Operations

Walgreens; Town of Hartford (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Hartford, WI is seeking a Store Lead to operate the store in the absence of management. The role includes opening/closing procedures, cash handling, and ensuring the floor and stockroom are ready for business hours.

You will engage customers, resolve issues, and model Walgreens service standards while supporting backroom operations and inventory control. Requires leadership experience and English fluency, with pharmacy license/PTCB as state requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and offers assistance with products and services.
• Maintains store conditions, pricing, signage, and inventory accuracy.
• Assists with backroom operations, vendor deliveries, and basic bookkeeping tasks.

Skills

Leadership

Customer service

English fluency

Tools

POS system

Job description

Walgreens in Hartford, WI is seeking a Store Lead to operate the store in the absence of management. The role includes opening/closing procedures, cash handling, and ensuring the floor and stockroom are ready for business hours.

You will engage customers, resolve issues, and model Walgreens service standards while supporting backroom operations and inventory control. Requires leadership experience and English fluency, with pharmacy license/PTCB as state requirements.