Shift Lead — Customer Experience & Store Operations

Walgreens; Delavan (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Wisconsin seeks a capable team member to manage opening and closing duties when management is unavailable, handle cash and transactions, and prepare stock and backroom readiness for the day ahead.

You will engage customers, assist with products, resolve issues, and model service excellence. Prior leadership and English fluency are required, with PTCB or state licensure preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups, cash handling, and prepping floor/stock room.
• Completes product returns, refunds, and cash handling duties.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets and assists with products and services, resolves issues.

Skills

Leadership

Fluent English

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens in Wisconsin seeks a capable team member to manage opening and closing duties when management is unavailable, handle cash and transactions, and prepare stock and backroom readiness for the day ahead.

You will engage customers, assist with products, resolve issues, and model service excellence. Prior leadership and English fluency are required, with PTCB or state licensure preferred.