Shift Lead: Elevate Customer Experience & Ops

Walgreens; Elk Grove Village (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Elk Grove Village, IL is seeking a hands-on store associate capable of opening and closing in the absence of management, handling cash and tills, and ensuring the floor and stock room are ready for business. Responsibilities include customer assistance, returns, refunds, and maintaining accurate sales records.

Role emphasizes delivering a distinctive customer experience, coaching team members, and assisting with stock rotation, pricing, and store maintenance as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Registers all related sales on the cash register, including price verifications and voids.
• Maintains store cleanliness and appearance; assists with inventory and price changes as required.

Skills

Leadership

Retail key holder

Customer service

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Elk Grove Village, IL is seeking a hands-on store associate capable of opening and closing in the absence of management, handling cash and tills, and ensuring the floor and stock room are ready for business. Responsibilities include customer assistance, returns, refunds, and maintaining accurate sales records.

Role emphasizes delivering a distinctive customer experience, coaching team members, and assisting with stock rotation, pricing, and store maintenance as needed.