Shift Lead - Customer Experience & Store Operations

Walgreens; Sharonville (OH); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Sharonville, OH is seeking a Retail Key Holder to support store operations when management is unavailable, handling opening/closing duties, cash procedures, and ensuring floors and stock rooms are ready for business.

The role emphasizes engaging customers, processing returns and refunds, and maintaining cash register accuracy while assisting with inventory, pricing, displays, and merchandising.

Qualifications

• One year of leadership/supervisory/retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management and handles required cash procedures.
• Completes returns, refunds, cash drops, and maintains cash register accuracy.
• Delivers a distinctive customer experience and assists customers with products and services.
• Assists with inventory, pricing, displays, and basic merchandising.
• Keeps store clean, maintains appearance, and coordinates deliveries when needed.
• Ensures regulatory compliance for regulated products and maintains safe store operations.
• Acts as liaison between management and team when store management is not present.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Job description

Walgreens in Sharonville, OH is seeking a Retail Key Holder to support store operations when management is unavailable, handling opening/closing duties, cash procedures, and ensuring floors and stock rooms are ready for business.

The role emphasizes engaging customers, processing returns and refunds, and maintaining cash register accuracy while assisting with inventory, pricing, displays, and merchandising.