Shift Lead: Customer Experience & Store Ops

Walgreens; Plainville (CT); On-site; USD 53,010,000 - 67,337,000; Full time

Job summary

Walgreens in Plainville, CT is seeking an accountable team member to support store operations and customer experience. This full-time role covers opening, cash handling, basic pricing, and coordinating with vendors when management is unavailable.

You will assist customers, stock, and maintain store appearance while following policies and regulatory requirements. Excellent English communication and prior leadership or key-holder experience are required.

Qualifications

• At least 1 year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, handling cash and ensuring readiness for business.
• Greet customers, assist with products and services, and resolve issues to ensure a positive experience.
• Maintain accurate inventory, pricing, signage, and compliance with local regulations.
• Assist with vendor deliveries and backdoor access; support reverse logistics and order reviews.
• Record transactions, refunds, cash drops, and cashier errors; assist with store maintenance and displays.
• Communicate tasks to team in management's absence and support training as needed.

Skills

Leadership experience

Retail experience

English proficiency

Job description

Walgreens in Plainville, CT is seeking an accountable team member to support store operations and customer experience. This full-time role covers opening, cash handling, basic pricing, and coordinating with vendors when management is unavailable.

You will assist customers, stock, and maintain store appearance while following policies and regulatory requirements. Excellent English communication and prior leadership or key-holder experience are required.