Shift Lead: Customer Experience & Store Operations

Walgreens; Natick (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Natick, MA is hiring for an associate responsible for opening and closing the store in the absence of management, handling cash and refunds, and delivering a memorable customer experience. You will support inventory checks, pricing accuracy, and basic store upkeep while assisting with vendor deliveries.

The role emphasizes strong customer service, English fluency, and basic cashier responsibilities in a fast-paced retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes cash drops to the safe, performs customer refunds, and provides change.
• Models and delivers a distinctive customer experience to shoppers and patients.
• Operates registers, records scanning errors, verifies prices, and handles voids.
• Assists with vendor deliveries and backdoor access for deliveries.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens in Natick, MA is hiring for an associate responsible for opening and closing the store in the absence of management, handling cash and refunds, and delivering a memorable customer experience. You will support inventory checks, pricing accuracy, and basic store upkeep while assisting with vendor deliveries.

The role emphasizes strong customer service, English fluency, and basic cashier responsibilities in a fast-paced retail environment.