Shift Lead: Customer Experience & Store Operations

Walgreens; Nacogdoches (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate to open or close the store in the absence of management, handling cash and register duties with accuracy. You will assist customers, perform returns, refunds, and price checks while maintaining store readiness and inventory integrity.

The role emphasizes delivering a distinctive customer experience, teamwork, and compliance with store policies and procedures in a fast-paced retail environment.

Qualifications

• Must have leadership or supervisory experience in a retail setting.
• Fluent in reading, writing, and speaking English.
• PTCB or state pharmacy license if required.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and system start-ups.
• Completes returns, refunds, cash drops, and price verifications at registers.
• Delivers a distinctive customer experience and assists customers with products and services.
• Manages inventory, pricing, backroom operations, and basic maintenance to support store readiness.

Skills

Leadership experience

Customer service

Communication skills

Fluent English

Education

High school diploma or equivalent

PTCB certification or pharmacy license (state)

Tools

Store systems knowledge

Job description

Walgreens is seeking a store associate to open or close the store in the absence of management, handling cash and register duties with accuracy. You will assist customers, perform returns, refunds, and price checks while maintaining store readiness and inventory integrity.

The role emphasizes delivering a distinctive customer experience, teamwork, and compliance with store policies and procedures in a fast-paced retail environment.