Shift Lead: Customer Experience & Store Operations

Walgreens; Lyndhurst (NJ); On-site; USD 2,342,000 - 2,824,000; Full time

Job summary

Walgreens in Lyndhurst, NJ is seeking a practical and customer-focused team member to manage opening/closing duties, handle cash, and ensure daily operations run smoothly. You will assist with returns, refunds, and price verification while delivering a friendly, proactive customer experience.

You will engage customers, support stock room organization, and help with displays and promotions, maintaining accurate records and compliant signage throughout shifts.

Qualifications

• One year of prior retail work experience as a retail key carrier or shift leader.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and cash drops.
• Complete product returns, order voids, customer refunds, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers by greeting them and offering assistance with products and services.
• Promote customer service best practices with team members to ensure a top-quality experience.
• Hold store keys, assist with vendor deliveries through backdoor access, and support opening/closing procedures.
• Register all sales accurately, review pricing and scan errors, and address price modifications where needed.
• Assist with inventory counting, stock rotation, and displays updates to reflect promotions.
• Ensure signage and pricing comply with local regulations and store policies.

Skills

English proficiency

Customer service

Job description

Walgreens in Lyndhurst, NJ is seeking a practical and customer-focused team member to manage opening/closing duties, handle cash, and ensure daily operations run smoothly. You will assist with returns, refunds, and price verification while delivering a friendly, proactive customer experience.

You will engage customers, support stock room organization, and help with displays and promotions, maintaining accurate records and compliant signage throughout shifts.