Shift Lead: Customer Experience & Store Operations

Walgreens; Litchfield (CT); On-site; USD 26,174 - 30,307; Full time

Job summary

Walgreens in Connecticut seeks a Store Key Holder to open and close the store in management's absence, perform cash handling, and ensure the floor and stock room are ready for the business day. The role supports inventory, pricing, and displays while maintaining accurate records with the cash registers.

You will engage customers, assist with returns and services, and model Walgreens service traits to deliver a distinctive, positive experience for every guest.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and ensure start-ups, cash handling, and floor/back room readiness.
• Complete product returns, order voids, refunds, cash drops to the safe, and provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Open/close the store and assist with vendor deliveries as needed.
• Register and reconcile sales, record scan errors, price verifications, and voids.
• Assist with inventory, pricing, displays, and stock rotations; ensure signage and local compliance.

Skills

Leadership experience

Fluent English

Job description

Walgreens in Connecticut seeks a Store Key Holder to open and close the store in management's absence, perform cash handling, and ensure the floor and stock room are ready for the business day. The role supports inventory, pricing, and displays while maintaining accurate records with the cash registers.

You will engage customers, assist with returns and services, and model Walgreens service traits to deliver a distinctive, positive experience for every guest.