Shift Lead — Customer Experience & Store Operations

Walgreens; Deerfield Beach (FL); On-site; USD 36,000 - 47,000; Full time

Job summary

Walgreens in Deerfield Beach, FL is seeking a dependable team member to open and close the store in the absence of management, perform cash handling, prepare the floor for the day, and assist with deliveries.

The role emphasizes delivering a distinctive customer experience, handling returns and refunds, managing pricing and inventory, and working with the team to maintain store standards and compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required system start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues, and answers questions to ensure a positive experience.
• Maintains store keys, assists with ordering, pricing, inventory, and backroom organization.

Skills

Leadership experience

Retail operations

Cash handling

Customer service

Team coaching

Education

PTCB certification or pharmacy license

Tools

POS systems

Job description

Walgreens in Deerfield Beach, FL is seeking a dependable team member to open and close the store in the absence of management, perform cash handling, prepare the floor for the day, and assist with deliveries.

The role emphasizes delivering a distinctive customer experience, handling returns and refunds, managing pricing and inventory, and working with the team to maintain store standards and compliance.