Shift Lead - Customer Experience & Store Operations

Walgreens; Broadlands (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Broadlands, VA is seeking staff to support store operations and ensure a smooth daily start. You will open/close the store when management is absent, handle cash, assist customers, and maintain product displays.

Responsibilities include processing returns, refunds, price changes, and delivering a consistent customer experience across shifts, with emphasis on accuracy and service quality.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, ensuring all systems start-ups and cash handling are completed.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets, assists with products and services, and resolves issues to ensure a positive experience.
• Maintains inventory accuracy and price integrity with proper signage and local compliance.

Skills

Leadership

English fluency

Job description

Walgreens in Broadlands, VA is seeking staff to support store operations and ensure a smooth daily start. You will open/close the store when management is absent, handle cash, assist customers, and maintain product displays.

Responsibilities include processing returns, refunds, price changes, and delivering a consistent customer experience across shifts, with emphasis on accuracy and service quality.