Shift Lead: Customer Experience & Store Operations

Walgreens; Benton (AR); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Benton, Arkansas seeks a store leader to open and close the store in the absence of management, manage cash handling, process refunds, and ensure the floor and stock room are ready for business. You will engage customers, resolve issues, and model Walgreens service standards.

The role emphasizes maintaining accurate registers, assisting with inventory and displays, and training team members to deliver a distinctive customer experience on a daily basis.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system startups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance, resolving issues for a positive experience.
• Models and shares customer service best practices with team members.

Skills

Leadership experience

Customer service

Cash handling

English proficiency

Tools

Cash register system

Job description

Walgreens in Benton, Arkansas seeks a store leader to open and close the store in the absence of management, manage cash handling, process refunds, and ensure the floor and stock room are ready for business. You will engage customers, resolve issues, and model Walgreens service standards.

The role emphasizes maintaining accurate registers, assisting with inventory and displays, and training team members to deliver a distinctive customer experience on a daily basis.