Shift Lead: Customer Experience & Store Operations

Walgreens; Alton (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

An Equal Opportunity Employer

Job summary

Walgreens in Alton, Illinois seeks a capable team member to support store operations and customer service. The role covers opening/closing duties, cash handling, and ensuring floor and stock room readiness for the business day.

You will engage customers, assist with product questions, and help maintain accurate inventory while following store policies. Prior leadership or key holder experience is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• PTCB certification or pharmacy license required by state (preferred).
• Arrest and conviction records will be considered.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes cash handling tasks including cash drops, refunds, and voids.
• Models and delivers a distinctive customer experience.
• Assist with inventory accuracy and shelf replenishment.
• Maintain store appearance and compliance with policies.

Skills

Leadership

Cash handling

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Job description

Walgreens in Alton, Illinois seeks a capable team member to support store operations and customer service. The role covers opening/closing duties, cash handling, and ensuring floor and stock room readiness for the business day.

You will engage customers, assist with product questions, and help maintain accurate inventory while following store policies. Prior leadership or key holder experience is preferred.