Shift Lead & Customer Experience Specialist (Bilingual)

O'Reilly Auto Parts; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

401k with company match from day one

Medical, Dental, Vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and shift management duties when needed. You will lead a team in excellent customer service for retail and professional customers while ensuring timely processing of orders and transfers.

The role emphasizes strong communication, potential RSS certification, and a track record in retail or auto parts sales. Excellent benefits are part of the total package and growth opportunities are highlighted.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom, ensuring program execution.
• Handle phone inquiries per policy and process buy online/ship to store, hub, and transfers timely.

Skills

Strong communication

RSS Certification

Bilingual (Spanish preferred)

Education

Retail sales experience

Job description

O’Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and shift management duties when needed. You will lead a team in excellent customer service for retail and professional customers while ensuring timely processing of orders and transfers.

The role emphasizes strong communication, potential RSS certification, and a track record in retail or auto parts sales. Excellent benefits are part of the total package and growth opportunities are highlighted.