Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Crookston (MN); On-site; USD 15,718 - 27,965; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assist with store operations, customer service, and shift management. The role emphasizes leadership in a dynamic retail environment and requires strong communication skills and RSS certification eligibility.

Eligible bilingual candidates are encouraged to apply. The position offers a robust compensation package and opportunities for growth within the company, with a focus on exceptional guest experiences and

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.
• Retail sales experience is desirable, preferably in auto parts.
• Automotive systems and repair knowledge is desirable.
• ASE Certification is desirable.
• Fluency in multiple languages, especially Spanish, is desirable.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom, including execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub, and transfers and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases per procedure.
• Process returns and exchanges, issue refunds, and stage returned merchandise.
• Ensure all merchandise is invoiced before it leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure schedule adherence and proper timekeeping per policy.
• Perform store opening/closing duties and day-end procedures, including banking and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

ASE Certification

Fluency in multiple languages

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assist with store operations, customer service, and shift management. The role emphasizes leadership in a dynamic retail environment and requires strong communication skills and RSS certification eligibility.

Eligible bilingual candidates are encouraged to apply. The position offers a robust compensation package and opportunities for growth within the company, with a focus on exceptional guest experiences and