Shift Lead: Customer Experience & Ops

Walgreens; Oak Forest (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Oak Forest, IL is seeking a reliable store associate capable of opening and closing the store when management is not present, handling cash and register tasks, and ensuring floor and stock room are ready for business. You will also assist with deliveries and customer interactions.

This role emphasizes customer service excellence, inventory accuracy, pricing and display support, and adherence to policies. The position requires English fluency and prior retail leadership experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Maintains accurate inventory counts and basic department pricing with proper signage.

Skills

Leadership

Customer service

Cash handling

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Oak Forest, IL is seeking a reliable store associate capable of opening and closing the store when management is not present, handling cash and register tasks, and ensuring floor and stock room are ready for business. You will also assist with deliveries and customer interactions.

This role emphasizes customer service excellence, inventory accuracy, pricing and display support, and adherence to policies. The position requires English fluency and prior retail leadership experience.