Shift Lead: Customer Experience & Operations Leader

Express Wash Operations LLC; Lexington (MA); On-site; USD 12,000 - 19,000; Full time

Job summary

Take 5 Car Wash in Lexington, MA is seeking a Shift Lead to help ensure each shift runs smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure staff and customers are assisted.

Responsibilities include greeting customers, answering questions about services and memberships, promoting memberships, and educating customers on

Qualifications

• Experience in customer-facing roles preferred.
• Ability to lead teams during shifts.
• Strong communication and teamwork.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Answer questions about services, wash options, and memberships.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate customers on wash packages and services available.
• Observe interactions to identify improvements and provide feedback.
• Direct vehicles safely into the wash tunnel and position them properly.
• Prepare vehicles for washing by removing obstacles and checking for loose items.
• Monitor equipment and report malfunctions or issues.
• Follow safety protocols to protect customers and staff.
• Assist team in resolving operational issues to keep the site running smoothly.
• Lead opening/closing procedures as a key holder and supervise shift tasks.

Skills

Customer engagement

Leadership

Operations management

Job description

Take 5 Car Wash in Lexington, MA is seeking a Shift Lead to help ensure each shift runs smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure staff and customers are assisted.

Responsibilities include greeting customers, answering questions about services and memberships, promoting memberships, and educating customers on