Shift Lead: Customer Experience Champion

Take 5 Car Wash; Traceland North (MS); On-site; USD 18,000 - 23,000; Full time

Job summary

Take 5 Car Wash is seeking a Shift Lead to help run each shift smoothly, support the team, and deliver a great customer experience.

You’ll engage customers, answer questions about services and memberships, promote offerings, and supervise daily operations while ensuring safety and site standards.

The role involves leading the team during shifts, opening and closing tasks when managers are away, and resolving issues quickly to keep the wash progressing.

Qualifications

• Experience leading a shift or small team.
• Ability to manage front-line operations and customer interactions.
• Comfortable working outdoors at pace.

Responsibilities

• Greet customers and upsell unlimited wash memberships and services.
• Direct vehicles into wash tunnel and prepare them for washing.
• Lead the team during shifts and delegate tasks.
• Inspect vehicles for quality and report any issues.
• Enforce safety protocols and resolve operational issues promptly.

Skills

Leadership

Customer service

Team coordination

Safety awareness

Job description

Take 5 Car Wash is seeking a Shift Lead to help run each shift smoothly, support the team, and deliver a great customer experience.

You’ll engage customers, answer questions about services and memberships, promote offerings, and supervise daily operations while ensuring safety and site standards.

The role involves leading the team during shifts, opening and closing tasks when managers are away, and resolving issues quickly to keep the wash progressing.