Shift Lead: Customer Experience & Team Ops Leader

Express Wash Operations LLC; McKinney (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Take 5 Car Wash in McKinney, TX is seeking a Shift Lead to ensure smooth shift operations and a great customer experience. You will engage customers, support daily operations, uphold site standards, and step in to lead the team when management is not on-site.

Responsibilities include greeting customers, promoting memberships, directing vehicles into the wash, and leading the team during shifts while ensuring safety and quality at all times.

Qualifications

• Experience engaging customers and driving service quality.
• Ability to lead a team and coordinate shift tasks.
• Commitment to safety procedures and site standards.
• Manage opening and closing routines accurately.
• Respond quickly to operational issues during shifts.

Responsibilities

• Greet customers and promote services and memberships.
• Direct vehicles safely and prepare them for washing.
• Lead shifts in absence of the Site Leader.
• Inspect vehicles for quality and report issues.

Skills

Customer engagement

Team leadership

Safety protocols

Opening-closing procedures

Problem solving

Job description

Take 5 Car Wash in McKinney, TX is seeking a Shift Lead to ensure smooth shift operations and a great customer experience. You will engage customers, support daily operations, uphold site standards, and step in to lead the team when management is not on-site.

Responsibilities include greeting customers, promoting memberships, directing vehicles into the wash, and leading the team during shifts while ensuring safety and quality at all times.