Shift Lead: Customer Experience & Operations

Express Wash Operations LLC; Twinsburg (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Take 5 Car Wash is hiring a Shift Lead to ensure shifts run smoothly by supporting the team and delivering a great customer experience. You will engage customers, assist with daily operations, uphold site standards, and lead the team when management is not on-site.

You will greet customers, answer questions about services, promote memberships, and educate on wash packages. The role emphasizes safety, teamwork, and proactive problem solving to maintain fast, friendly service.

Qualifications

• Customer-facing mindset and effective communication.
• Ability to lead a team and delegate tasks during shifts.
• Knowledge of operating procedures and safety standards.

Responsibilities

• Greet customers and provide a positive experience.
• Assist with daily operations and supervise team during shifts.
• Lead team in opening/closing procedures and handle issues.
• Inspect vehicles pre/post wash to ensure quality standards.
• Enforce safety protocols and maintain wash quality standards.

Skills

Customer engagement

Team leadership

Operations management

Safety protocols

Problem solving

Job description

Take 5 Car Wash is hiring a Shift Lead to ensure shifts run smoothly by supporting the team and delivering a great customer experience. You will engage customers, assist with daily operations, uphold site standards, and lead the team when management is not on-site.

You will greet customers, answer questions about services, promote memberships, and educate on wash packages. The role emphasizes safety, teamwork, and proactive problem solving to maintain fast, friendly service.