Customer Experience Team Member — Growth & Impact

Express Wash Operations LLC; Lexington (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Take 5 Car Wash in Lexington, MA is seeking friendly team members to deliver outstanding customer service, support sales and membership growth, assist with sign-ups and account changes, and follow pricing policies.

You will help at the wash and convenience stations, maintain clean, safe work areas, manage member accounts, encourage Google reviews, and participate in daily site upkeep to ensure a positive guest experience.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Maintain clean work areas and general site upkeep to ensure a clean and safe environment.

Job description

Take 5 Car Wash in Lexington, MA is seeking friendly team members to deliver outstanding customer service, support sales and membership growth, assist with sign-ups and account changes, and follow pricing policies.

You will help at the wash and convenience stations, maintain clean, safe work areas, manage member accounts, encourage Google reviews, and participate in daily site upkeep to ensure a positive guest experience.