Shift Lead — Customer Experience & Operations

KPH HEALTHCARE SERVICES, INC; Village of Trumansburg (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a Store Supervisor to provide leadership in the absence of store management. The role ensures smooth operations during shifts and represents management in customer service matters.

Responsibilities include opening and closing procedures, supervising crew, coordinating tasks, completing mandatory training, and performing other duties as assigned to maintain service quality.

Qualifications

• There are no explicit qualification items listed in the posting.

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store's crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

KPH Healthcare Services, Inc. is seeking a Store Supervisor to provide leadership in the absence of store management. The role ensures smooth operations during shifts and represents management in customer service matters.

Responsibilities include opening and closing procedures, supervising crew, coordinating tasks, completing mandatory training, and performing other duties as assigned to maintain service quality.