Shift Lead: Customer Experience & Operations

Whistle Express Car Wash; Sherman (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead in Sherman, TX to help ensure smooth shifts, engage customers, and uphold site standards. You will guide the team, assist with daily operations, and step in when management is not on-site to support staff and customers.

Responsibilities include greeting customers, promoting memberships, directing vehicles, and ensuring wash quality and safety. This role requires leadership, quick problem-solving, and strong communication.

Qualifications

• Greet customers and provide a friendly experience.
• Promote memberships and additional services to drive sales.
• Direct vehicles into the wash tunnel safely and efficiently.
• Lead shifts and provide direction in the absence of site leadership.
• Inspect vehicles for wash quality and report issues to improve standards.

Responsibilities

• Open and close the site, ensuring procedures are followed on time.
• Support team members to meet daily operational goals.
• Monitor equipment and enforce safety protocols during shifts.
• Resolve minor staff issues and communicate escalations to leadership.

Skills

Customer engagement

Team leadership

Safety protocols

Communication

Tools

Wash equipment

Job description

Whistle Express Car Wash is seeking a Shift Lead in Sherman, TX to help ensure smooth shifts, engage customers, and uphold site standards. You will guide the team, assist with daily operations, and step in when management is not on-site to support staff and customers.

Responsibilities include greeting customers, promoting memberships, directing vehicles, and ensuring wash quality and safety. This role requires leadership, quick problem-solving, and strong communication.