Shift Lead — Elevate Service & Team Performance

Whistle Express Car Wash; Brimfield Township (OH); On-site; USD 15,153 - 20,664; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to ensure smooth shift operations, lead the team in the absence of senior leadership, and deliver a high-quality customer experience.

You will greet customers, promote memberships, and oversee safety protocols while guiding staff through opening and closing procedures. Strong communication and a focus on wash quality are essential to success in this role.

Qualifications

• Experience leading a team is preferred.
• Customer-facing experience required.
• Ability to uphold safety standards and procedures.
• Strong communication with customers and team members.

Responsibilities

• Greet customers and provide a positive experience.
• Lead shift and delegate tasks to team members.
• Ensure opening/closing procedures are completed accurately.
• Inspect vehicles for quality and report issues.
• Uphold Sparkle Assurance and maintain wash quality.
• Address staff issues and escalate to leadership when needed.

Skills

Customer engagement

Team leadership

Operations & safety

Communication

Job description

Whistle Express Car Wash is seeking a Shift Lead to ensure smooth shift operations, lead the team in the absence of senior leadership, and deliver a high-quality customer experience.

You will greet customers, promote memberships, and oversee safety protocols while guiding staff through opening and closing procedures. Strong communication and a focus on wash quality are essential to success in this role.