Shift Lead: Customer Experience & Operations Leader

Whistle Express Car Wash; Cumming (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to ensure smooth shift execution and a superior customer experience. You will engage with customers, support daily operations, uphold site standards, and lead the team when management is not on-site.

Responsibilities include guiding staff, ensuring safety protocols, inspecting vehicles, and driving service quality across the wash process. This role emphasizes leadership, client interaction, and operational efficiency on a busy car wash site.

Qualifications

• Experience delivering friendly, professional customer interactions.
• Ability to supervise teams and delegate tasks effectively.
• Knowledge of safety protocols and drive-thru/wash operations.

Responsibilities

• Greet customers and answer questions about services and memberships.
• Assist with daily operations and uphold site standards.
• Lead shifts when management is off-site and support staff.
• Delegate tasks and monitor team performance to keep operations on track.
• Inspect vehicles before/after wash and ensure quality standards.
• Identify issues, report malfunctions, and support problem solving.

Skills

Customer service

Team leadership

Safety compliance

Communication

Job description

Whistle Express Car Wash is seeking a Shift Lead to ensure smooth shift execution and a superior customer experience. You will engage with customers, support daily operations, uphold site standards, and lead the team when management is not on-site.

Responsibilities include guiding staff, ensuring safety protocols, inspecting vehicles, and driving service quality across the wash process. This role emphasizes leadership, client interaction, and operational efficiency on a busy car wash site.