Shift Lead: Customer Experience & Membership Sales

Paycom - ATS; Durbin (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Commission on memberships

Paid training

Free employee car washes

401K match

Medical/Dental/Vision

Job summary

ModWash is seeking a Key Holder to manage daily operations at a location, including opening and closing duties, and to drive membership sales while ensuring every guest has an outstanding experience. You will educate customers on unlimited wash memberships and help them choose the best package for their needs.

You will greet guests with a smile, guide them through packages, maintain equipment and site standards, and collaborate with the team to achieve sales goals.

Qualifications

• Passion for serving others.
• Awesome customer service skills; sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Open and close site responsibilities as scheduled.
• Drive membership sales and educate guests on package options.
• Greet customers with a friendly attitude and deliver mind-blowing service.
• Educate on the value and savings of unlimited wash memberships.
• Guide guests through ModWash packages and membership options.
• Ensure 100% guest satisfaction pre/post wash and maintain site standards.
• Collaborate with team to meet sales goals and maintain safety.

Skills

Customer service

Sales experience

Outgoing personality

Communication skills

Interpersonal skills

Team motivation

Flexibility

Physical stamina

Job description

ModWash is seeking a Key Holder to manage daily operations at a location, including opening and closing duties, and to drive membership sales while ensuring every guest has an outstanding experience. You will educate customers on unlimited wash memberships and help them choose the best package for their needs.

You will greet guests with a smile, guide them through packages, maintain equipment and site standards, and collaborate with the team to achieve sales goals.