Shift Lead & Customer Experience Champion

ProAct, Inc.; City of Cortland (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a supervisory leader to cover the absence of store management. Typical duties include opening and closing procedures, guiding the crew, and stepping in for management when needed to ensure smooth operations.

The role requires strong customer service skills, a commitment to training, and the ability to resolve issues promptly. The final offer will reflect experience, skills, and education, with adherence to local wage rules.

Qualifications

• High School Diploma or GED required (or currently enrolled)
• AS Degree or Higher preferred
• 2+ years of related experience preferred
• Must pass drug test and disciplinary monitoring

Responsibilities

• Provide supervisory leadership in absence of store management.
• Open and close procedures in absence of management.
• Supervise crew by directing and following up on activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory training programs.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Operational supervision

Training adherence

Education

High School Diploma or GED

AS Degree or Higher

Job description

KPH Healthcare Services, Inc. is seeking a supervisory leader to cover the absence of store management. Typical duties include opening and closing procedures, guiding the crew, and stepping in for management when needed to ensure smooth operations.

The role requires strong customer service skills, a commitment to training, and the ability to resolve issues promptly. The final offer will reflect experience, skills, and education, with adherence to local wage rules.