Shift Lead: Craft Coffee & Team Leadership

Verve LLC; Menlo Park (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee Assistance Program (EAP)

Free coffee with every paycheck and 30

30% employee discount on merchandise,

Healthcare benefits

Holiday pay

Eight observed holidays

Job summary

Verve Coffee Roasters in Menlo Park, CA, is seeking a Shift Lead to supervise cafe operations, maintain high standards for coffee and food, and lead a team of baristas and culinary staff. The role emphasizes leadership, guest satisfaction, and a positive, energetic work environment.

You will manage shift flow, assist with training, handle cash transactions accurately, and ensure excellent teamwork during busy periods, weekends, and holidays.

Qualifications

• Lead the shift and supervise floor operations.
• Ensure product quality and guest satisfaction.
• Provide on-the-job training and mentoring to staff.

Responsibilities

• Ensure superior products are served to customers.
• Maintain positivity and enthusiasm at all times.
• Support staff with product knowledge and education.
• Promote an excellent experience for both employees and customers.
• Anticipate and address customer and store needs.
• Handle cash with accuracy.
• Promote teamwork and clear communication within the café.

Skills

Leadership

Customer Service

Cash Handling

Communication

Teamwork

Multitasking

Problem-Solving

Tools

POS systems

Job description

Verve Coffee Roasters in Menlo Park, CA, is seeking a Shift Lead to supervise cafe operations, maintain high standards for coffee and food, and lead a team of baristas and culinary staff. The role emphasizes leadership, guest satisfaction, and a positive, energetic work environment.

You will manage shift flow, assist with training, handle cash transactions accurately, and ensure excellent teamwork during busy periods, weekends, and holidays.