Cafe Team Lead & Training Mentor

Verve LLC; Menlo Park (CA); Vor Ort; USD 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free coffee with every paycheck

30% employee discount on merchandise,

Healthcare benefits (full-time)

Zusammenfassung

Verve Coffee Roasters in the San Francisco Bay Area is seeking a capable supervisor to help manage our bustling café and grow a talented team across campuses and the broader region.

You will lead daily operations, mentor staff, ensure exceptional service, and drive training initiatives while partnering with management to propel business growth, all while upholding Verve’s renowned coffee and culinary standards.

Qualifikationen

• 2+ years in a supervisory role in the food and beverage industry preferred; coffee experience is a plus.
• Advanced knowledge of espresso and beverage preparation.
• Experience with equipment calibration preferred.
• Strong Organizational, planning and time management skills.
• Must maintain current state-issued Food Handler Card.
• Knowledge of food safety regulations and basic culinary techniques.
• Must be 18 years or older.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Ability to communicate effectively with others, written and verbally.
• MS Office and Google Suite experience.
• Inclusive, respectful and professional and the ability to work as part of a team.
• Strong leadership abilities and a positive attitude.
• The employee must occasionally lift and/or move up to 25 pounds.
• The hours are based on availability, available weekends and Holidays, hours can fluctuate due to the needs of the business.

Aufgaben

• Welcome and connect with every customer every time as a brand ambassador with positivity.
• Assist in overseeing daily café operations, including opening and closing procedures.
• Communicate effectively with customers, team members, and upper management.
• Mentor team members to uphold high standards of customer service.
• Assist in inventory management and ordering supplies as needed.
• Collaborate with the Manager to develop and implement strategies for business growth.
• Consistently provide quality beverages and food.
• Communicate product information to customers by responding to questions and concerns.
• Maintain a clean environment including back of house, bar areas, and patios.
• Contribute to store profitability by following cash handling protocols.
• Participate in training and development of all employees.
• Follow all Verve policies, procedures, and processes.
• Have a passion for coffee!

Kenntnisse

Supervisory experience

Coffee/beverage knowledge

Leadership

Customer service

Jobbeschreibung

Verve Coffee Roasters in the San Francisco Bay Area is seeking a capable supervisor to help manage our bustling café and grow a talented team across campuses and the broader region.

You will lead daily operations, mentor staff, ensure exceptional service, and drive training initiatives while partnering with management to propel business growth, all while upholding Verve’s renowned coffee and culinary standards.