Shift Lead: Craft Coffee, Coach & Connect

Starbucks Corp.; Pennsauken Township (NJ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Paid vacation

401(k) match

Stock program

Tuition assistance

Backup care

DACA reimbursement

Job summary

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring every customer enjoys a welcoming, high‑quality experience. You will coach a team, uphold safety standards, and drive smooth daily operations in a fast‑paced store environment.

Ideal candidates have six months in customer service and in delegating tasks across teams, with flexibility for varied hours as part of a dynamic retail setting.

Qualifications

• Regular attendance and punctuality, with or without accommodation.
• Flexible hours including early mornings, evenings, weekends, nights and holidays.
• Meet store policies: quality beverages/food, cash handling, safety, with or without accommodations.
• Six months of experience in a customer-facing role.
• Six months of experience delegating tasks to two or more employees.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks space for the community.
• Provide quality beverages and food to standard recipes or customized for customers.
• Coach and supervise shift teams to ensure smooth operation.
• Maintain store safety and security and adherence to policies.
• Deliver exceptional customer service through teamwork and relationships.

Skills

Directing the work

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring every customer enjoys a welcoming, high‑quality experience. You will coach a team, uphold safety standards, and drive smooth daily operations in a fast‑paced store environment.

Ideal candidates have six months in customer service and in delegating tasks across teams, with flexibility for varied hours as part of a dynamic retail setting.