Shift Lead - Court Square (Court SQ)

Pho Prime, LLC; New York (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Birch Coffee is seeking a Shift Lead for Court Square in Queens, NY. You will be the right hand to the Coffee Shop Lead, supporting baristas and cashiers to maintain high standards with every shift.

This role offers leadership growth in a fast-paced coffee environment and emphasizes quality, teamwork, and reliable shift coverage.

Qualifications

• Lead shift with professionalism in a fast-paced coffee shop.
• Provide clear, kind feedback to teammates.
• Uphold standards of quality and consistency.

Responsibilities

• Ensure drinks, food, and service meet Birch Coffee standards.
• Coach and support baristas and cashiers on shift.
• Taste and evaluate drinks for quality and consistency.
• Open or close the store and guide smooth shift transitions.

Skills

Leadership

Communication

Teamwork

Reliability

Job description

Shift Lead - Court Square (Court SQ) Birch Coffee

Address 1 Court Square West, Queens, NY, 11101, US

Compensation $17.00/hour

Schedule Full time

Job Type Permanent

Description

As a Shift Lead, you'll play a key role in maintaining quality, consistency, and team energy during your shifts. You're the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shot—smooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities

Quality Control

• Ensure drinks, food, and customer service consistently meet Birch Coffee's standards.
• Coach and support team members to deliver top-tier beverages and experiences.
• Regularly taste and evaluate drinks for quality and consistency.

Leadership by Example

• Demonstrate expert barista skills and warm, welcoming customer service.
• Uphold company protocols (punctuality, dress code, service, etc.).
• Confidently open or close the store and guide the team through smooth transitions.
• Train and mentor new team members using company SOPs.

Product Knowledge

• Understand coffee offerings, roasting dates, and storage best practices.
• Stay informed about food offerings and communicate allergen/ingredient info clearly.
• Maintain "First In, First Out" systems to reduce waste and ensure freshness.

Communication

• Share updates on promos, products, or procedures with the team clearly and consistently.
• Offer kind, honest, and effective feedback to elevate team performance.
• Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What We're Looking For

• A passionate coffee lover who enjoys sharing knowledge and uplifting others.
• A team player and leader who leads with professionalism and warmth.
• An effective communicator who knows how to give feedback that's both kind and clear.
• A reliable presence on shift—someone your team can count on.
• Excited to grow into greater leadership opportunities within Birch Coffee.