Lead Coffee Shop Supervisor - Guest Experience & Growth

Ziggi’s Coffee, LLC; Longmont (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager to be a proactive, guest-focused leader supporting the General Manager and shaping daily store culture.

You will oversee operations, mentor staff, ensure drink quality and service standards, and manage onboarding, deposits, inventories, and invoices. The role demands strong communication, reliability, and the ability to lead by example on busy shifts while upholding health and safety standards.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting.
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership experience

Store operations

Lead by example

Interpersonal communication

Reliability

Brand training

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager to be a proactive, guest-focused leader supporting the General Manager and shaping daily store culture.

You will oversee operations, mentor staff, ensure drink quality and service standards, and manage onboarding, deposits, inventories, and invoices. The role demands strong communication, reliability, and the ability to lead by example on busy shifts while upholding health and safety standards.