Shift Lead, Client Services - Crisis Housing

Hope The Mission; Town of Lancaster (NY); On-site; USD 21,000 - 34,000; Part time

Job summary

Hope Mission is seeking a part-time Lead Client Service Monitor to oversee on-site client service operations at interim housing sites in Lancaster, CA. You will lead shifts, conduct wellness checks, enforce safety protocols, and coordinate with management to ensure patient safety and program integrity.

As the on-shift lead, you will respond to incidents, document events, and coach frontline staff while maintaining calm, trauma-informed communication.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year experience as a Client Service Monitor or similar role preferred.
• Prior lead, supervisory, or shift-lead experience strongly preferred.
• Knowledge of interim housing operations, safety protocols, and trauma-informed care.

Responsibilities

• Serve as the on-shift lead for all Client Service Monitors; provide real-time direction, guidance, and support.
• Complete required wellness checks, site walk-throughs, and safety protocols every shift without exception.
• Monitor site activity and address safety concerns, policy violations, and operational issues as they arise.
• Maintain heightened attention in high-traffic or high-risk areas of the site during assigned shifts.
• Conduct pass-down huddles at shift transitions to ensure clear communication and operational continuity.
• Communicate shift updates, incidents, and follow-up needs to site leadership and incoming shift staff.
• Serve as the primary point of contact for incidents, participant escalations, and emergencies during the shift.
• Manage emergency situations — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive.
• Ensure all incidents are documented accurately, completely, and submitted on time.

Skills

Leadership

Crisis response

Trauma-informed care

Staff coaching

Documentation

Calm under pressure

Decision making

Integrity

Education

High school diploma or GED

Job description

Hope Mission is seeking a part-time Lead Client Service Monitor to oversee on-site client service operations at interim housing sites in Lancaster, CA. You will lead shifts, conduct wellness checks, enforce safety protocols, and coordinate with management to ensure patient safety and program integrity.

As the on-shift lead, you will respond to incidents, document events, and coach frontline staff while maintaining calm, trauma-informed communication.