Shift Lead, Client Services & Crisis Response (Housing)

Hope The Mission; Lancaster (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Hope The Mission in Lancaster, CA seeks a Lead Client Service Monitor (PT) to oversee on-shift client service staff at interim housing sites. You will lead by example, ensure safety protocols and documentation are followed, and act as the crucial link between frontline staff and management.

The role requires strong leadership, crisis response, and trauma-informed care skills, with the ability to coach staff, maintain calm under pressure, and support participant safety across shifts, including

Qualifications

• High school diploma or GED required.
• 1+ year experience as a Client Service Monitor or similar role preferred.
• Prior lead, supervisory, or shift-lead experience strongly preferred.
• Knowledge of interim housing operations, safety protocols, and trauma-informed care.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Serve as the on-shift lead for all Client Service Monitors; provide real-time direction, guidance, and support throughout the shift.
• Complete required wellness checks, site walk-throughs, and safety protocols every shift without exception.
• Monitor site activity and address safety concerns, policy violations, and operational issues as they arise.
• Maintain heightened attention in high-traffic or high-risk areas of the site during assigned shifts.
• Conduct pass-down huddles at shift transitions to ensure clear communication and operational continuity.
• Communicate shift updates, incidents, and follow-up needs to site leadership and incoming shift staff.

Skills

Leadership

Crisis response

Trauma-informed care

Communication

De-escalation

Documentation

Team coaching

Emotional intelligence

Education

High school diploma or GED

Job description

Hope The Mission in Lancaster, CA seeks a Lead Client Service Monitor (PT) to oversee on-shift client service staff at interim housing sites. You will lead by example, ensure safety protocols and documentation are followed, and act as the crucial link between frontline staff and management.

The role requires strong leadership, crisis response, and trauma-informed care skills, with the ability to coach staff, maintain calm under pressure, and support participant safety across shifts, including