Evening Shift Leader, Client Services (Housing)

Hope the Mission; Los Angeles (CA); On-site; USD 54,000 - 70,000; Full time

Job summary

Hope the Mission is seeking a Lead Client Service Monitor in Van Nuys, CA to lead on-shift monitors, ensure safety, complete wellness checks, and uphold site procedures across interim housing.

This role requires trauma‑informed communications and incident response, staff coaching, and collaboration with leadership and case management. Swing shift Tue–Sat 3pm–11:30pm; high school diploma and 1+ year experience preferred.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience as a Client Service Monitor or similar role preferred.
• Prior lead, supervisory, or shift-lead experience strongly preferred.
• Knowledge of interim housing operations, safety protocols, and trauma-informed care.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Serve as the on-shift lead for all Client Service Monitors; provide real-time direction, guidance, and support throughout the shift
• Complete required wellness checks, site walk-throughs, and safety protocols every shift without exception
• Monitor site activity and address safety concerns, policy violations, and operational issues as they arise
• Maintain heightened attention in high-traffic or high-risk areas of the site during assigned shifts
• Conduct pass-down huddles at shift transitions to ensure clear communication and operational continuity
• Communicate shift updates, incidents, and follow-up needs to site leadership and incoming shift staff
• Serve as the primary point of contact for incidents, participant escalations, and emergencies during the shift
• Manage emergency situations — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive and assume command
• Ensure all incidents are documented accurately, completely, and submitted on time in accordance with agency protocols
• Ensure accurate and timely completion of Daily Activity Reports (DARs) and all other required shift documentation
• Enforce compliance with agency policies including incident reporting, contraband control, and infection control protocols
• Model trauma-informed, harm-reduction, and professional conduct at all times
• Assist with onboarding, training, and coaching of new Client Service Monitors
• Support schedule coverage, shift coordination, and staff accountability as directed by management
• Collaborate with case management and leadership staff to support participant safety and stability
• Provide leadership coverage during evenings, weekends, and holidays as scheduled
• Perform other duties as assigned

Skills

Leadership

Decision‑making

Crisis response

Trauma‑informed care

Staff coaching

Documentation

Situational awareness

Interim housing operations

Communication

Education

High school diploma or GED

Job description

Hope the Mission is seeking a Lead Client Service Monitor in Van Nuys, CA to lead on-shift monitors, ensure safety, complete wellness checks, and uphold site procedures across interim housing.

This role requires trauma‑informed communications and incident response, staff coaching, and collaboration with leadership and case management. Swing shift Tue–Sat 3pm–11:30pm; high school diploma and 1+ year experience preferred.