Shift Lead - Cashier Ops & Guest Experience

LANGAN HOLDINGS LLC; Hurst (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

LANGAN HOLDINGS LLC is seeking a Shift Lead to manage daily operations, including cash handling, inventory, and customer service. The role emphasizes effective communication and teamwork to deliver a high-quality guest experience.

The Shift Lead will balance registers, oversee inventory, resolve complaints, and ensure compliance with policies and Wingstop inspection standards, while guiding team members to perform their tasks efficiently.

Qualifications

• Experience with cash handling and good math skills.
• Excellent communication abilities are essential.
• Ability to multitask and work efficiently under pressure.

Responsibilities

• Balance and assign cash registers.
• Conduct daily inventory.
• Demonstrate good communication with customers and team.
• Process returns and refunds and resolve complaints.
• Encourage upselling and provide strong customer service.
• Maintain a clean, sanitized, organized kitchen.
• Ensure food quality meets standards.
• Make sure employees perform their assigned tasks.
• Ensure store passes Wingstop inspections standards.
• Follow all company policies.

Skills

Communication

Math skills

Multitasking

Tools

POS systems

Cash handling

Job description

LANGAN HOLDINGS LLC is seeking a Shift Lead to manage daily operations, including cash handling, inventory, and customer service. The role emphasizes effective communication and teamwork to deliver a high-quality guest experience.

The Shift Lead will balance registers, oversee inventory, resolve complaints, and ensure compliance with policies and Wingstop inspection standards, while guiding team members to perform their tasks efficiently.