Shift Lead: Cash Handling & Guest Experience

Wingstop; The Colony (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

Wingstop is seeking a qualified Shift Lead to manage daily customer transactions and support kitchen operations. You will balance cash registers, assist guests, and ensure top quality food and service. Strong math, multitasking, and clear communication are essential for team success.

Key duties include inventory, handling returns, upholding Wingstop standards, and guiding cashiers to upsell while maintaining a clean, efficient shift. Prior experience is a plus and teamwork is essential.

Qualifications

• Experience with POS systems and cash registers.
• Solid math and multitasking skills are a must.
• Excellent communication skills to help delight customers.

Responsibilities

• Balancing and assigning cash registers
• Daily inventory
• Good communications skills
• Processing returns and refunds and resolving customer complaints
• Ensuring cashiers upsell and provide great customer service
• Maintaining a sanitized and organized kitchen
• Ensure all food is of the best quality
• Make sure employees are performing assigned tasks
• Ensure store meets Wingstop inspections standards
• Follow company policies

Skills

POS systems

Cash handling

Customer service

Multitasking

Communication

Job description

Wingstop is seeking a qualified Shift Lead to manage daily customer transactions and support kitchen operations. You will balance cash registers, assist guests, and ensure top quality food and service. Strong math, multitasking, and clear communication are essential for team success.

Key duties include inventory, handling returns, upholding Wingstop standards, and guiding cashiers to upsell while maintaining a clean, efficient shift. Prior experience is a plus and teamwork is essential.