Customer Experience Shift Supervisor

Pilot Companies; Lebanon (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Pilot Companies is seeking a qualified Shift Lead to manage all transactions with customers, operate the POS, and ensure high-quality food and service. The role requires excellent communication, multitasking, and the ability to follow instructions to maintain smooth shifts.

Responsibilities include balancing registers, daily inventory, handling refunds, upselling, and ensuring Wingstop inspection standards are met, while maintaining a clean kitchen and team alignment.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Balancing and assigning cash registers.
• Daily inventory.
• Good communications skills.
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are Upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop Inspections standards.
• Following all company policies.

Skills

Cash handling

Customer service

Communication

Math skills

Multitasking

Tools

POS systems

Job description

Pilot Companies is seeking a qualified Shift Lead to manage all transactions with customers, operate the POS, and ensure high-quality food and service. The role requires excellent communication, multitasking, and the ability to follow instructions to maintain smooth shifts.

Responsibilities include balancing registers, daily inventory, handling refunds, upselling, and ensuring Wingstop inspection standards are met, while maintaining a clean kitchen and team alignment.