Shift Lead - Wingstop

Pilot Companies; The Colony (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Wingstop in The Colony, TX is seeking a qualified Shift Lead to manage all transactions with customers efficiently and accurately, and to support kitchen operations during busy shifts.

You will balance and assign cash registers, perform daily inventory, upsell, and ensure high-quality food and service while resolving customer concerns. Strong communication and multitasking are essential for success.

Qualifications

• Experience with POS systems and cash registers.
• Basic math and multitasking skills are a must.
• Strong communication skills and guest service oriented.

Responsibilities

• Balance and assign cash registers.
• Daily inventory.
• Upsell and provide great customer service.
• Process returns and refunds and resolve customer complaints.
• Maintain a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Make sure employees perform their tasks.
• Ensure the store meets Wingstop inspections standards.
• Follow all company policies.

Skills

POS proficiency

Cash handling

Communication

Multitasking

Tools

POS systems

Job description

We are looking for qualified and responsible Leads to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Along with being able to work the kitchen in a fast and efficient way. Their main responsibilities are making sure all transactions run smoothly, making sure guests get the best quality food and every customer is satisfied with the service. Ensuring all task are met on their shift. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Shift Lead:

• Balancing and assigning cash registers
• Daily inventory
• Good communications skills
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are Upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop Inspections standards.
• Following all company policies.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.