Shift Lead - Base + Tips

Workstream; Grand Forks (ND); On-site; USD 30,000 - 45,000; Full time

Job summary

Workstream in Grand Forks, North Dakota, is seeking a motivated shift leader to oversee daily operations during designated shifts. You will manage a team, create schedules, and ensure outstanding customer service.

The ideal candidate should possess leadership qualities and excellent communication skills. Responsibilities include supervising staff, handling cash management, and ensuring compliance with safety standards during shifts.

Qualifications

• Must manage a team effectively and ensure tasks are performed accurately.
• Ability to create and manage shift schedules.
• Proficient in handling customer issues and employee disputes.

Responsibilities

• Supervise employees and assign duties.
• Monitor team performance and compliance with policies.
• Manage cash registers and prepare cash deposits.

Skills

Excellent communication and interpersonal skills

Strong leadership skills

Organizational skills

Problem-solving skills

Team player

Education

High school diploma/GED

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements

• High school diploma/GED.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.