Shift Leader: Lead Team, Deliver Service Excellence

Qdoba; Minot (ND); On-site; USD 28,000 - 36,000; Full time

Job summary

Qdoba in Minot, ND is seeking a motivated shift leader to oversee daily operations during designated shifts, supervise staff, and ensure outstanding service for every customer.

You will create shift schedules, handle no-shows, coach new team members, open and close registers, and report issues to management while maintaining safety and policy compliance.

This role requires strong communication, leadership, and organizational skills to maintain smooth workflows and a positive team environment.

Qualifications

• Requires strong communication and interpersonal skills.
• Experience leading a team in a retail setting preferred.
• Ability to manage schedules, cash handling, and shift operations.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues to management during shifts.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Skills

Team leadership

Communication

Organizational skills

Education

High school diploma or GED

Job description

Qdoba in Minot, ND is seeking a motivated shift leader to oversee daily operations during designated shifts, supervise staff, and ensure outstanding service for every customer.

You will create shift schedules, handle no-shows, coach new team members, open and close registers, and report issues to management while maintaining safety and policy compliance.

This role requires strong communication, leadership, and organizational skills to maintain smooth workflows and a positive team environment.